Opening an account
Some commonly asked questions about getting started with an account.
Where can I find my account number and server?
You can find your trading account number and the account server under the 'Account' tab in your secure client area.
How do I download the trading platforms?
Log in to your secure client area and click on the 'Downloads' tab.
What commissions do I pay on trades?
The commissions you pay depend on the trading account or platform.
What is the difference between a Standard Account and a Razor account?
For a comprehensive list of difference please click on find out more below.
Are there any account keeping or inactivity fees?
No. We do not charge any account keeping or inactivity fees.
Does Pepperstone offer MAM/PAMMs?
As part of our Pepperstone Partners program, we offer MAM and PAMM to qualified and experienced fund managers with relevant licences or industry experience.
What’s the minimum deposit for a live account?
The recommended minimum deposit to trade with Pepperstone is AUD$200 or equivalent.
How long do demo accounts last?
MT4/5 demo accounts expire automatically after 30 days and cTrader demo accounts will not expire if you log into at least once every 30 days.
Why did my demo account disappear?
Demo accounts will disappear from the secure client area after 30 days, even if it is set to non-expiry.
Why didn't I receive my login details?
If you've applied for an account but haven't received your login details, your application is still under review.
How long does it take to verify my account?
Accounts are verified within 4-8 hours of the appropriate ID documents being received.
Does Pepperstone offer Company or Corporate Trust accounts?
Yes. Please email [email protected]
Does Pepperstone have a Premium Service offering?
We have a tailored premium client offering for clients who meet our premium service requirements.
Is Pepperstone licensed and regulated?
We're licensed and regulated by the Australian Securities and Investments Commission (ASIC) in Australia and the Financial Conduct Authority (FCA) in the UK.
Does Pepperstone withhold taxes?
No, we do not withhold taxes or offer tax advice.
What leverage can I trade with Pepperstone?
If you are an ASIC-licensed client you can trade with up to 500:1 leverage on FX and many other instruments.
What types of accounts does Pepperstone offer?
We offer Standard and Razor accounts.
What trading platforms can I trade with?
MT4, MT5 and cTrader are all available for download.
How do I upload my photo ID and other documents?
To upload your ID and other documents, go to your secure client area and click the blue 'Upload' button.
Does Pepperstone offer any referral programs, bonuses, or rebates?
Our refer a friend program is aimed at rewarding our clients who invite their friends or family to trade with us.
Couldn't find what you were looking for?
Get in touch via email, phone or live chat below.