Funding and withdrawals
Find out what you need to know about payment methods and options
Where can I see withdrawal status?
Your withdrawal status is shown in the 'Funds' tab of your secure client area.
How do I transfer funds between my accounts?
Simply sign in to the secure client area and go to the 'Funds' tab.
Where can I see if my deposit was successful?
Your deposit status is shown in the 'Funds' tab of your secure client area.
How do I withdraw funds?
Log in to your secure client area and select the 'Funds' tab.
How do I add funds to my trading account?
Simply log in to your secure client area, head to the 'Funds' tab and select 'Add Funds'.
How do I cancel my withdrawal?
You can cancel a withdrawal request by clicking 'Cancel Withdrawal' in your confirmation email.
My bank has requested we include their IBAN in the withdrawal account details. Where should I add this?
Enter the IBAN (International Bank Account Number) in the Account Number field.
I just made my first deposit, why can't I see the funds in my account?
It can take 2-5 business days for the funds to be received and applied to your trading account.
How do I confirm my withdrawal?
You will be sent a withdrawal confirmation email.
It's been more than 5 business days, why haven’t I received my funds yet?
In some cases, it can take longer than 5 business days for your funds to reach your account.
Why did my deposit fail?
There are many different reasons why a deposit might fail.
Are there any limits on the amount I can withdraw?
We do have a minimum withdrawal amount for International Bank Wire Transfers.
Where can I find Pepperstone’s bank account details to fund my account by Bank Wire Transfer?
Please navigate to the 'Fund' section of your secure client area, 'Add Funds', then select 'Bank Transfer'.
Couldn't find what you were looking for?
Get in touch via email, phone or live chat below.