Why did my deposit fail?

There are many reasons why a deposit might fail.

For Visa and Mastercard, this could be because incorrect card details were provided, or because the transactional limit or daily card limit has been reached. It could also be because fraud prevention and/or other security measures have been implemented by your payment provider, to protect the cardholder against card abuse.

Both Verified by Visa and Mastercard Securecode request a One-Time-Pin (OTP) to complete the transaction, which will be sent to your mobile. If you don't receive the OTP, contact your bank to check whether your card has been setup for Verified by Visa or Mastercard Securecode, or if there are any other issues with your card.

For Skrill, Neteller or Paypal, this could be because an incorrect account number, email or identifying code was entered. It could also be because there are insufficient funds on the account. Your payment provider will be able to confirm what the issue is.

If you're still experiencing issues contact [email protected] or use our Live Chat service and we'll be happy to assist.