A lot of factors can affect your connection to the Secure Client Area. Please ensure that you have a stable internet connection.

You can also:

1. Clear the cache and cookies of your browser
2. Connect from an incognito tab, different device and browser
3. Ensure that the time of your Device is properly synced.
4. Ensure that you are choosing the correct login method. If you have registered using Apple or Google sign on, then you need to log in using this method.
5. Make sure browser third-party cookies are enabled:
1. In the Chrome browser window, click the More icon (usually triple dot vertical), then click Settings.
2. Click Privacy and security in the left-side navigation (this is not found in the window that pops up)
3. Click Site settings
4. Under Content, click Cookies and site data.
5. Unselect Block third-party cookies.
6. Check your Antivirus, you can try disabling your antivirus temporarily and then access your Secure Client Area again.

If none of the above helps to solve the problem, contact our support with details of the issue and our team will be happy to assist. We are available 24/7! If you need to urgently deposit or address live trades, please contact our service immediately via call or live chat.

Our Razor and Standard accounts offer pricing from some of the world's biggest liquidity providers. Information on these account types can be found directly from our website

A Razor account offers our clients Interbank spreads straight from our liquidity providers. However, you will pay a commission on each FX trade. You pay no commissions on a Standard account, but instead receive a 1 pip mark-up (round-trip) on FX pricing. This means that the Bid price will be 5 points lower, and the Ask price 5 points higher, on a Standard account than on a Razor account. The Razor account is popular with scalpers, while the Standard account is popular for those wanting a more simple account and for beginners.

There is no difference between Standard and Razor accounts when you are trading Commodities, Energy, Metals, Indices, Thematics or Cryptocurrencies. You simply pay the spread and any relevant overnight funding costs if you intend to hold a trade over the rollover period. For a comprehensive list of differences check this page out: Trading Accounts

We do not change any account keeping or inactivity fees. We charge commissions or a Markup only when you trade. Note that a swap fee may apply for positions running after the market closure. You can find out more about our pricing here.

Simply log in to your Secure Client Area.

• Go to the "Trading Accounts" section from the left-hand navigation panel.
• Make sure to click on the "Live" or "Demo" section accordingly.

The trading account number and server will display for each trading account there.

You can download the trading platform you wish from the Secure Client Area "Platforms" page located at the left side navigation panel.

Absolutely! As part of our Pepperstone Partners program, we offer MAM and PAMM to qualified and experienced fund managers with relevant licences or industry experience. You can find all the relevant information at our website here.

Simply log in to your Secure Client Area.

• Go to the "Trading Accounts" section from the left-hand navigation panel.
• Make sure to click on the "Live" or "Demo" section accordingly.

The trading account number and server will display for each trading account there.

If you trade on a Razor account, you'll pay a commission on each Margin FX trade. For MT4/5, these commissions are based on your chosen account currency and the lot size of your trade. Trading commissions for Razor accounts on the MT4 and MT5 platform are listed here.

Keep in mind that cTrader commissions are calculated as 6 USD roundtrip fixed per unit, TradingView commissions are calculated as 7 USD roundtrip fixed per unit. If your trading account is not USD, it will be converted at spot rate in your account currency. Commissions on trades lower than 1 lot will be proportionally adjusted.

We don't charge commissions on Margin FX trades made on our Standard account, there's a 1 pip markup on Margin FX pairs.For single stock equities CFDs we charge a commission which is dependent on the market traded these are listed here.

Simply log in to your Secure Client Area.

• Go to the "Trading Accounts" section from the left-hand navigation panel.
• Choose "Demo" and click on "+Add a trading account"

Once your trading account has been created the currency cannot be changed. However, you can request an additional trading account with the currency of your preference!

Simply log in to your Secure Client Area.

• Find the trading account you wish to change in the "Trading Accounts" section.
• Click on the settings icon
• Change your nickname and then "submit"

Simply log in to your Secure Client Area.

• Go to the "Trading Accounts" section from the left-hand navigation panel.
• Choose "live" and click on "+Add a trading account"

Please note that you can have up to 10 live trading accounts.

Simply log in to your Secure Client Area.

• Find the trading account you wish to change in the "Trading Accounts" section.
• Click on the settings icon
• Change your nickname and then "submit"

Each trading account is linked to a specific trading platform. For example, an MT4 trading account can only be connected to MT4. However, you can have multiple trading accounts across different platforms at the same time.

Please note that since TradingView is powered by cTrader, TradingView accounts can also be connected to cTrader. However, the reverse is not possible.

You can contact our support team at any time and provide the trading account number of the account you wish to disable. Please note that MT4 and MT5 demo accounts cannot be disabled, as they automatically expire 60 days after creation. Our support team is available 24/7!

Reactivation of live trading accounts is available only for generating trading statements upon request. We cannot reactivate any demo trading accounts.

Accounts with a balance of less than $10 that have been inactive for more than three months are archived to help optimize our server performance. This allows us to maintain the best possible trading conditions for all clients. In such cases, you'll need to create a new trading account through your Secure Client Area.

This indicates that your demo trading account has expired. Please note that MT4 and MT5 demo accounts remain active for 60 days from the date of creation. Once a demo account expires, you'll need to create a new one through your Secure Client Area.

If you have a live funded account, you can request that your new demo account be set to non-expiry. In this case, the demo account will remain active as long as you use it at least once every 90 days. To make this request, simply contact our support team at any time.