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Help and support

Popular FAQs

How do I add funds into my trading account?

How do I withdraw funds?

What payment options do I have when funding/withdrawing into my trading account?

Having trouble logging in?

Can I change my account type?

How can I reactivate an old account?

Funding and withdrawals

How do I withdraw funds?

How do I transfer funds between my accounts?

Where can I see withdrawal status?

Where can I see if my deposit was successful?

How do I cancel my withdrawal?

How do I add funds into my trading account?

Managing my account

How do I open another demo account?

Can I change my account currency?

How do I update the nickname on my trading account?

How do I open another live account?

How can I reset my trading account password?

Having trouble logging in?

Opening an account

What is the difference between a Standard Account and a Razor account?

Where can I find my account number and server?

How do I download the trading platforms?

What commissions do I pay on trades?

Are there any account keeping or inactivity fees?

Does Pepperstone offer MAM/PAMMs?

New to trading

What is a pip?

What is leverage and margin?

What can cause my positions to close automatically?

Does Pepperstone offer Stop Loss and Take Profit orders?

Why can't I close my position?

Does Pepperstone offer Stop and Limit Orders?

Platforms and tools

How can I access Pepperstone Smart Trader tools?

How do I retrieve my journal logs?

I can't find a currency pair, how do I enable it on my platform?

How do I login to MT4/5 on a PC/Mac?

How can I calculate pip value, margin requirement and profit on my trades?

How do I login to my cTrader account?

Understanding trading conditions

Does Pepperstone hedge positions?

How does Pepperstone handle dividends and corporate actions?

Does Pepperstone offer negative balance protection?

Do Stop Loss or Take Profit orders guarantee the exit price for my trade?

Why are some stocks long only?

TradingView

What is TradingView and how do I use it?

I have completed the TradingView Setup process with Pepperstone, how do I connect to it when in TradingView?

How do I connect my TradingView account to my Pepperstone account?

I cannot find Pepperstone on TradingView, what should I do?

How do I disconnect my Pepperstone account in TradingView?

Is there any additional fee for trading on TradingView?

I need help with a query relating to TradingView where should I go?