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Frequently Asked Questions
Find out everything you need to know about opening an account or view commonly asked questions about managing your existing trading account.
Accounts and funding
What is the leverage on my trading account?
Does Pepperstone offer MAM/PAMMs?
How can I change the leverage on my trading account?
How long do demo accounts last?
Why did my demo account disappear?
What's the minimum deposit for a live account?
How long until I receive my withdrawal?
Can Pepperstone teach me how to trade or trade on my behalf?
How many trading accounts can I have?
Opening an account
How do I open an account?
What are Pepperstone's AML ID requirements?
Is Pepperstone an ECN/STP trader or market maker?
Platforms and tools
What trading platforms can I trade with?
What are the new platform and trading condition changes?
Understanding trading conditions
What are your trading conditions?
What's the difference between a demo and a live account?
Does Pepperstone hedge positions?
How does Pepperstone make money?
How can I request a trade investigation?
Does Pepperstone offer negative balance protection?
What time does your rollover occur?
What instruments can I trade?
Does Pepperstone allow expert advisors?
What is the maximum lot size per trade?
Understanding fees and charges
What is a Razor account?