Frequently Asked Questions
Find out everything you need to know about opening an account or view commonly asked questions about managing your existing trading account.
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Accounts and funding
What is the leverage on my trading account?
Does Pepperstone offer MAM/PAMMs?
How can I change the leverage on my trading account?
How long do demo accounts last?
Why did my demo account disappear?
What's the minimum deposit for a live account?
How long until I receive my withdrawal?
Can Pepperstone teach me how to trade or trade on my behalf?
How many trading accounts can I have?
Opening an account
How do I open an account?
What are Pepperstone's AML ID requirements?
Is Pepperstone an ECN/STP trader or market maker?
Platforms and tools
What trading platforms can I trade with?
What are the new platform and trading condition changes?
Understanding trading conditions
What are your trading conditions?
What's the difference between a demo and a live account?
Does Pepperstone hedge positions?
How does Pepperstone make money?
How can I request a trade investigation?
Does Pepperstone offer negative balance protection?
What time does your rollover occur?
What instruments can I trade?
Does Pepperstone allow expert advisors?
What is the maximum lot size per trade?
Understanding fees and charges
What is a Razor account?