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Help and support

Getting Started

We believe nothing should get in the way of mastering the trade. That's why we've made it quick and easy to start trading with us.

Live or Demo Account?

If you're new to trading or looking to practise your trading strategies in a risk-free environment, we recommend opening a demo account.

If you're an experienced trader or prefer to learn by doing, our live account allows you to trade with live executions and pricing. A live account also gives you access to more of our award-winning resources – from market analysis and knowledge to in-depth support.

How to Open a Demo Account

1. Create your demo account

Complete our simple application form - simply provide your name, email address, phone number and password.

2. Download your trading platform

Choose from three powerful platforms,TradingView, MetaTrader 4, MetaTrader 5 and cTrader, or trade through your web browser with our WebTrader app.

3. Start trading

Practise your trading strategies with up to USD50,000 in virtual funds and real market pricing for the next 30 days.

Open demo account

How to Open a Live Account

1. Create your login

Enter your details and choose a password to create your account.

2. Take our suitability test

This short questionnaire allows us to assess your suitability to trade derivative products. Simply answer seven questions and we'll provide your results instantly.

3. Confirm your ID

As a regulated broker, we are required to verify your identity. To do this, we'll need two ID documents from you – a photo ID(Passport,National Indentity card or Birth Certificate) and two proof of address documents( a bank statement or utility bill not older than 3 months or Tax Certificate showing address or Copy of current lease for primary residence)

The easiest way to upload these documents is to take a photo of the ID with your phone. Please note that we can't accept black and white images or scanned copies of your ID and, depending on where you’re from, we may require additional documentation.

If there are any issues with your application, we'll email you with clear instructions on what to do next. We're also available 24/5 on live chat to answer any questions you might have.

4. Fund and trade

Once your application is approved, you can log in and fund your account. If you’d like to discuss funding options or need help deciding how much to deposit, get in touch and we'll be happy to help.

Open live account

You’re Ready to Trade

Once you've funded your account, you can start trading with one of our free trading platforms.

Why not enhance your experience with our range of trading tools, educational resources and social partners?

Make the most of our trading tools

Trading platform support

  • How to set up MT4
  • How to set up cTrader
  • How to set up MT5
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  • How to set up on the Pepperstone Trading App

Ready to trade?

It's quick and easy to get started. Apply in minutes with our simple application process.

Get started

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support@pepperstone.com
+254203893547
The Oval | Ring Road Parklands
P.O.Box 2905-00606 | Nairobi, Kenya
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Risk Warning:

Margin trading products are complex instruments and come with a high risk of losing money rapidly due to leverage. 86% of retail investor accounts lose money when trading on margin with this provider. You should consider whether you understand how margin trading works and whether you can afford to take the high risk of losing your money. You don't own or have rights in the underlying assets. Past performance is no indication of future performance and tax laws are subject to change. The information on this website is general in nature and doesn't take into account your personal objectives, financial circumstances, or needs. Please read our PSF, RDN and other legal documents and ensure you fully understand the risks before you make any trading decisions. We encourage you to seek independent advice.

Pepperstone Markets Kenya Limited 2nd Floor, The Oval, Ring Road Parklands, PO Box 2905-00606 Nairobi, Kenya is licensed and regulated by the Capital Markets Authority.

© 2025 Pepperstone Markets Kenya Limited | Company No.PVT-PJU7Q8K | CMA License No.128