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<h1>How can we help?</h1>
Explore a range of guides, topics and commonly-asked questions to help you find what you're looking for.

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We offer two account types to suit our traders' needs
Razor account
Our Razor account includes raw spreads, meaning we pass the spreads we receive from our liquidity providers directly on to our clients.
Unlike MetaTrader, when you trade on cTrader, the commission rate is determined by the currency you're trading rather than the deposit currency of your account. The commission rate on cTrader Razor accounts is 7 units of the first quoted currency in the currency you are trading - for example, a 1 lot trade of NZDCAD will cost NZD$7 in commissions.
Standard account 
Our Standard account is commission-free and includes our raw spread + 1 pip increase (e.g. 0 pip spread plus 1 pip = 1 pip (0.5 pip each way for bid and ask prices).

What account types does Pepperstone offer?

A forex swap rate is defined as an overnight or rollover interest that's earned or paid for holding positions overnight in forex trading. These rates are determined by the interbank spread and cross-currency basis. Swaps can go both ways. That means traders can be paid swaps, or they can incur swap charges on their relevant trade positions. This will depend on the instrument being traded, whether your position is long or short, and whether the trade was held over the rollover period. As spot forex contracts settle on a T+2 basis, triple swaps will be charged on the Wednesday rollover to account for the weekend interest.

What is a swap?

We’re often asked this question. Part of the difficulty in answering it is the fact that ECN and STP are marketing terms taken from a listed market regime and different providers in the industry give them different meanings.
A true ECN or STP broker is an introducing broker or a broker who operates using someone else’s system under a white label arrangement.
We’re the issuer of the products that we provide and we have control over the systems that we use because our preference is for our clients to have a direct relationship with us.
That said, we could be considered to be an 'ECN' broker in that we don't run any proprietary trading book. By contrast, we source our pricing from external Liquidity Providers (pricing isn’t provided from us or from anyone related to us) via an electronic communication network, and this pricing is passed on to you and our other clients without a dealing desk intervening.
Hedging each individual transaction creates more chance of something happening to the second limb of the trade, which impacts the first. For this reason, we don’t hedge each and every position with our external Liquidity Providers because we want to provide you with a better product by giving you price certainty and speed in terms of how we deal with you. Please be assured that we take our risk management practices very seriously and closely monitor our exposure to ensure we are not exposed to excessive risk.
We consider a 'market-making broker' to be someone who operates a dealing desk and creates their own prices, which can be based on their own proprietary trading positions or risk exposure. We don’t currently operate in this manner, so although we have market-making authorisations on our AFS Licence (like every other licensed product issuer in Australia), we don’t consider ourselves to be a market maker.
For more information about this, please contact us at <a href="mailto:support@pepperstone.com">support@pepperstone.com</a>.

Is Pepperstone an ECN/STP trader or market maker?

We aim to provide low trading costs and fast execution across a wide range of instruments.
You can learn about our trading conditions under Trading with us, where we cover our available instruments, swaps, spreads and commissions, trading accounts and more.
You can also view important information in our <a href="http://assets.pepperstone.com/legal/APAC_ROW/PepperstonePDS.pdf" target="_blank" rel="noreferrer noopener">Product Disclosure Statement (PDS)</a> and <a href="http://assets.pepperstone.com/legal/APAC_ROW/PepperstoneTerms.pdf" target="_blank" rel="noreferrer noopener">Terms and Conditions</a> documents.

What are your trading conditions?

To open a live account, please head to our homepage and select Create an Account to start our simple registration process.
The process will take around 5-10 minutes to complete online. You'll be prompted to complete a suitability quiz and provide your account opening ID documents, which can be uploaded online during your application.
Your application will then be reviewed by our back office team. Once we've verified your documents, we'll send you your trading account login information.

How do I open an account?

<h2>Most frequently asked questions</h2>
Here are our top trader questions and answers. Visit our FAQ section for more popular questions, or open a live chat at the bottom of your screen to speak to one of our team members.

From downloading a trading platform to managing your trading risk, you'll find out everything you need to know here.

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