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Help and support
Popular FAQs
How do I add funds into my trading account?
How do I withdraw funds?
What payment options do I have when funding/withdrawing into my trading account?
Having trouble logging in?
Can I change my account type?
How can I reactivate an old account?
How long do demo accounts last?
Funding and withdrawals
How do I withdraw funds?
How do I transfer funds between my accounts?
Where can I see withdrawal status?
Where can I see if my deposit was successful?
How do I cancel my withdrawal?
How do I add funds into my trading account?
Managing my account
How do I open another demo account?
Can I change my account currency?
How do I update the nickname on my trading account?
How do I open another live account?
How can I reset my trading account password?
Having trouble logging in?
Opening an account
What is the difference between a Standard Account and a Razor account?
Are there any account keeping or inactivity fees?
Where can I find my account number and server?
How do I download the trading platforms?
Does Pepperstone offer MAM/PAMMs?
What commissions do I pay on trades?
New to trading
Does Pepperstone offer Stop Loss and Take Profit orders?
Why can't I close my position?
What is leverage and margin?
What can cause my positions to close automatically?
What is a pip?
Does Pepperstone offer Stop and Limit Orders?
Platforms and tools
How can I access Pepperstone Smart Trader tools?
How do I retrieve my journal logs?
I can't find a currency pair, how do I enable it on my platform?
How do I login to MT4/5 on a PC/Mac?
How can I calculate pip value, margin requirement and profit on my trades?
How do I login to my cTrader account?
Understanding trading conditions
Does Pepperstone offer negative balance protection?
Does Pepperstone hedge positions?
How does Pepperstone handle dividends and corporate actions?
Do Stop Loss or Take Profit orders guarantee the exit price for my trade?
Why are some stocks long only?
TradingView
How do I disconnect my Pepperstone account in TradingView?
I have completed the TradingView Setup process with Pepperstone, how do I connect to it when in TradingView?
Is there any additional fee for trading on TradingView?
I need help with a query relating to TradingView where should I go?
I cannot find Pepperstone on TradingView, what should I do?
How do I connect my TradingView account to my Pepperstone account?
Can I use my Pepperstone account to log into TradingView?
Where can I find a tutorial on how to use the TradingView platform?
What is TradingView and how do I use it?
I’ve noticed that my charts look different to charts from other brokers on TradingView, why is this?
Pepperstone Webtrader
Creating a demo account (Webtrader)
Partially closing a position (Webtrader)
Opening a Pepperstone account (Webtrader)
Creating a live account (Webtrader)
Switching between accounts (Webtrader)
Searching for an instrument (Webtrader)
Pepperstone Mobile App
Displaying an instrument (mobile)
Placing a trade (mobile)
Logging in to your mobile app
Funding a trading account (mobile)
Creating a live/demo mobile app account
Withdrawing funds from a trading account (mobile)
Ready to trade?
Get started with your Pepperstone account today.