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Help and support

Getting started

We believe nothing should get in the way of mastering the trade. That's why we've made it quick and easy to start trading with us.

Applying for a live trading account with us is a simple, online process.

Before you apply, make sure you have your ID documents handy. We'll need these to identify you during the application process.

The types of documents we accept are: 

A valid ID document can be:

  • Passport (photo page only)
  • National ID card  
  • Driver's licence (with a photo)  

A valid proof of address document can be:

  • Utility bills: gas, electric, or phone
  • A bank or credit card statement (photo of a physical letter or PDF of statement)  
  • A council tax bill or rates bill  
  • Tax statement 
  • Driver’s licence (with a photo) showing your address and expiry date  
  • Any other government or financial institution-issued document  

Requirements 

  • Must be less than three months old and show the full document 
  • Must show name and residential address (PO Boxes will not be accepted)  
  • Name and residential address on the document must match the application form  
  • Must show a provision of services, such as money owed or paid  

If you don’t have any of those, reach out to us so that we can chat to you further. Sometimes we do accept other documents. These can include: 

  • Birth certificate 
  • Citizenship certificate 

Important: your application won’t be processed if these documents are scanned, blurry, black and white or damaged.

If there are any issues with your application, we'll email you with clear instructions on what to do next. We're also available 24/5 on live chat to answer any questions you might have.

Ready to apply? It’s easy.

1. Register for a live trading account

Enter your details and choose a password to create your account.

2. Take our appropriate test

This short questionnaire allows us to assess if you're appropriate to trade derivative products. Simply answer seven questions and we'll provide your results instantly.

3. Confirm your ID

Depending on your country of residence, we may need to verify your identity so have your ID documents handy.

4. Fund and trade

Once your application is approved, you can log in and fund your account.

You’re ready to trade

Once you've funded your account, you can start trading with one of our free trading platforms.

If you're new to trading or looking to practise your trading strategies in a risk-free environment, we recommend opening a demo account.

Why not enhance your experience with our range of trading tools, educational resources and social partners?

Trading platform support

  • How to set up MT4
  • How to set up cTrader
  • How to set up MT5
  • How to set up Pepperstone Webtrader
  • How to set up on the Pepperstone TradingApp

You’re ready to trade

Once you've funded your account, you can start trading with one of our free trading platforms.

Why not enhance your experience with our range of trading tools, educational resources and social partners?

Open a live account
Make the most of our trading tools

Ready to trade?

It's quick and easy to get started – even with a small deposit. Apply in minutes with our simple application process.

Get started

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support@pepperstone.com
1786 628 1209
#1 Pineapple House,
Old Fort Bay, Nassau,
New Providence, The Bahamas
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© 2025 Pepperstone Markets Limited | Company registration number 177174 B | SIA-F217

Risk Warning: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage.

81% of retail investor accounts lose money when trading CFDs with this provider.

You should consider whether you understand how CFDs work, and whether you can afford to take the high risk of losing your money.

You don't own or have rights in the underlying assets. Past performance is no indication of future performance and tax laws are subject to change. The information on this website is general in nature and doesn't take into account your or your client's personal objectives, financial circumstances, or needs. Please read our RDN and other legal documents and ensure you fully understand the risks before you make any trading decisions. We encourage you to seek independent advice.

Pepperstone Markets Limited is located at

#1 Pineapple House, Old Fort Bay, Nassau, New Providence, The Bahamas

and is licensed and regulated by The Securities Commission of The Bahamas,( SIA-F217).

The information on this site and the products and services offered are not intended for distribution to any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.