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Get in touch (Support)

You'll have access to a range of calculators in your <a href="https://secure.pepperstone.com/?locale=en">secure client area</a>. Go to 'Trading Tools' and select the 'Calculators' tab.
<img data-image="drjy9dt9zmve" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt75ca40c0caa89027/5e717b9d341f0155c286fa3d/pip-value-margin-profit-calculator.png" data-sys-asset-uid="blt75ca40c0caa89027" alt="pip-value-margin-profit-calculator.png">

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You can access a range of calculators in your secure client area.

How can I calculate pip value, margin requirement and profit on my trades

Find out which trading platform is right for you

If you already have an account with TradingView, simply connect your Pepperstone and TradingView accounts by selecting the Trading Panel at the bottom. Find Pepperstone and connect your account to start trading. Follow the steps in <a href="https://pepperstone.com/en-au/trading-platforms/platforms/tradingview/" target="_self">our guide.</a>

If you already have an account with TradingView, simply connect your Pepperstone and TradingView accounts by selecting the Trading Panel at the bottom.

How do I login to TradingView?

In order to retrieve your journal logs in MT4/5, simply go to File &gt; Open Data Folder, and then open the folder labelled Logs.
<img data-image="xs1ybnbrynhh" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blta631326a1ac62c58/5e71784fd89dff56a1a1331a/journal-logs-1.png" data-sys-asset-uid="blta631326a1ac62c58" alt="journal-logs-1.png">
<img data-image="91uuac1fahav" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt4a5346cab2bc7802/5e71785b5e91d256a8430f9f/journal-logs-2.png" data-sys-asset-uid="blt4a5346cab2bc7802" alt="journal-logs-2.png">
To retrieve the journal logs in cTrader, simply click on the Journal tab and then select the Show In Folder button. The folder containing your log files will then appear.
<img data-image="hsepbukyrqeh" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/bltbec3b6dae5d9973d/5e717879d89dff56a1a13320/ctrader-journal-logs.png" data-sys-asset-uid="bltbec3b6dae5d9973d" alt="ctrader-journal-logs.png">

In order to retrieve your journal logs in MT4/5, simply go to File, Open Data Folder, then open 'Logs' folder.

How do I retrieve my journal logs

Simply right click on any pair in the 'Market Watch' window of your MT4/5 platform, and click 'Show All'. This will enable all symbols on your platform, and you can scroll through the symbols to find the pair you wish to trade.
<img data-image="v3a6en92khgr" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/bltefc2a4a07412eeac/5e71794917d7004aca586638/find-pair-mt4-1.png" data-sys-asset-uid="bltefc2a4a07412eeac" alt="find-pair-mt4-1.png">
Alternatively, you can right click on any pair in the 'Market Watch' window, select 'Symbols', and then locate the instrument you wish to trade from within the instrument folders. Simply select the pair and then click 'Show'.
<img data-image="n3waiiztynix" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt531b1526d5284846/5e7179603971bf49764236b9/find-pair-mt4-2.png" data-sys-asset-uid="blt531b1526d5284846" alt="find-pair-mt4-2.png">
<img data-image="851jtq6zjifr" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt45ee8ce9bd59a27c/5e7179c1d89dff56a1a13326/find-pair-mt4-3.png" data-sys-asset-uid="blt45ee8ce9bd59a27c" alt="find-pair-mt4-3.png">

On cTrader, go to 'Finder' under the 'Trade' tab. Click on an instrument type to view the available pairs. You can also search for the pair in the 'Symbols' search bar.
<img data-image="ub8s1epc3ved" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/bltf7f0a2a78e297363/5e7179971ded0d4ac3aeaf21/find-pair-ctrader.png" data-sys-asset-uid="bltf7f0a2a78e297363" alt="find-pair-ctrader.png">

Please click on find out more below for a detailed support guide.

I can't find a currency pair, how do I enable it on my platform

To login to your MT4/5 account on your computer, please try the following:
In MT4/5, go to File &gt; Login to Trade Account
<img data-image="td9cdemp558l" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt7a4ce96d83ba8b4f/5e717a733971bf49764236bf/mt4-platform-login-1.png" data-sys-asset-uid="blt7a4ce96d83ba8b4f" alt="mt4-platform-login-1.png">
<img data-image="mxohw0tdpkh6" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt91ba24ce89f08f66/5e717a81d89dff56a1a1332c/mt4-platform-login-2.png" data-sys-asset-uid="blt91ba24ce89f08f66" alt="mt4-platform-login-2.png">
Enter your trading account number and associated account password
Either select the appropriate server from the drop-down menu in the server field or type exactly with your keyboard: edgeXX.pepperstone.com
Replace the XX in the server URL above with the number of your server. For example, if your trading account is 333000, the server will be Edge03, so use 03 in place of XX for the full server URL.

In MT4/5, navigate to File, then 'Login to Trade Account'.

How do I login to MT4/5 on a PC/Mac

If you're a retail or Pepperstone Pro client,&nbsp;have a live account and have deposited 500 USD or more, contact your Account Manager or email <a href="mailto:support@pepperstone.com">support@pepperstone.com</a> and we'll be happy to provide you with access to our Smart Trader tools to assist with your trading.

If you're a retail or Pepperstone Pro client, have a live account and have deposited 500 USD or more, contact your Account Manager or email support@pepperstone.com

How can I access Pepperstone Smart Trader tools

To log in to your cTrader account you’ll need to use your cTrader ID or email and the associated password that you created for this account. Do not use your cTrader account number to login.
If you need to reset your cTrader ID password, <a href="https://id.ctrader.com/reset">please reset it here</a>.
<img data-image="dkkh902icqaf" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt72e660bacda87d59/5e717c473971bf49764236c7/ctrader-login.png" data-sys-asset-uid="blt72e660bacda87d59" alt="ctrader-login.png">
Once logged in, all accounts linked to your cTrader ID will be available for you to use and switch between.

To log in to your cTrader account you’ll need to use your cTrader ID or email and password that you created for the account.

How can I calculate pip value, margin requirement and profit on my trades?

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