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How can I reactivate an old account

Come posso riattivare un vecchio conto?

Wie kann ich ein altes Konto reaktivieren?

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The material provided here has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Whilst it is not subject to any prohibition on dealing ahead of the dissemination of investment research we will not seek to take any advantage before providing it to our clients.Pepperstone doesn’t represent that the material provided here is accurate, current or complete, and therefore shouldn’t be relied upon as such. The information, whether from a third party or not, isn’t to be considered as a recommendation; or an offer to buy or sell; or the solicitation of an offer to buy or sell any security, financial product or instrument; or to participate in any particular trading strategy. It does not take into account readers’ financial situation or investment objectives. We advise any readers of this content to seek their own advice. Without the approval of Pepperstone, reproduction or redistribution of this information isn’t permitted.

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Get in touch via email, phone or live chat below.

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All you need to do is email support@pepperstone.com with the trading account number you wish to restore. Please be advised that in some cases we might not be able to reactivate an account.

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Find out how to reset your password, choose an account type or set your preferences.

To reset your trading account password, please login to <a href="https://auth.pepperstone.com/login" target="_self">My Account</a>. Once logged in, you will notice a cog wheel symbol in the top right corner of your trading account. Click on the cog wheel and then select 'Send Reset Password Email' and you will be sent a password reset link to your email. A guide on how to reset your trading account password can be found here: https://www.youtube.com/watch?v=dPihtNWqNsc Once you click on the link contained in the password reset email and login to your client area, please ensure that the password you set has: - A minimum of 8 characters, maximum of 15 characters - 1 uppercase letter - 1 number - At least 1 of the following special characters: !$%&amp;_-@ An example password would be: Atrepo1@ To reset your trading account password while you have 2FA enabled, please go to My Account - you will notice a cogwheel symbol in the top right corner of your trading account number box. Click on the cogwheel and then select "Change trading account password" and follow the above guide to correctly set a new password, then insert the 2FA code and click Submit.

In My Account, click on the pen symbol located to the right of your trading account number and select 'Change Trading Account Password'.

How can I reset my trading account password

All you need to do is go to the Account section in My Account, click on the pen symbol above the account and enter the new name under the Change Nickname tab. It's not possible to change the trading account name which is displayed, as this is for administrative purposes only.

Log in to My Account and enter the new name under the 'Change Nickname' tab.

How do I update the nickname on my trading account

To request an additional demo trading account, please login in <a href="https://auth.pepperstone.com/login" target="_self">My Account</a> and click on 'Account’: on the right hand side make sure ‘DEMO’ is selected at the top, then click on the blue plus icon to ‘Request an Account’. Enter the account type and platform, leverage (flexible leverage accounts only), account currency and your desired level of funds. Then, create your password and click 'Submit.'

Log in to My Account, select the 'Demo' tab in the Account section and click on the blue plus symbol.

How do I open another demo account

Simply log in to your <a href="https://secure.pepperstone.com/?locale=en">secure client area</a> and select the Live tab in the Account section. Click on the blue plus symbol (+) to add a new account and choose your preferences.<img asset_uid="blt010c58ff7c45be69" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt010c58ff7c45be69/6638bb855ccd0800f62c1801/open-additional-live-account-1_(new_logo).png" alt="open-additional-live-account-1_(new_logo).png" height="auto"/><img asset_uid="blt295d2a642b615ec1" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt295d2a642b615ec1/6638bb81d712606e65099f98/open-additional-live-account-2_(new_logo).png" alt="open-additional-live-account-2_(new_logo).png" height="auto"/>We'll send you an email to confirm the new account details.

Log in to your secure client area, select the 'Live tab' in the Account section and click on the blue plus symbol.

How do I open another live account

However, in your <a href="https://secure.pepperstone.com/?locale=en">secure client area</a>, you have the option to open an additional live trading account in your preferred currency.

Unfortunately, once your trading account has been created we can't change its currency.

Can I change my account currency

If you're having trouble logging in and receiving one of the following error messages: Invalid Account, Authorization Failed, or No Connection, review these tips and known login issues:<ol><li>Your account details (account number and server) are incorrect</li><li>Your password is incorrect</li><li>The incorrect server has been selected (each account has its own server and no other server can be used to access the account)</li><li>The account is archived</li><li>Your platform isn't connected to the internet or you have a weak internet connection</li><li>Your demo account has expired</li><li>You need to reset your password</li></ol>If none of the above helps to solve the problem, email <a href="mailto:support@pepperstone.com">support@pepperstone.com</a> with details of the issue and our team will be happy to assist.

If you're having trouble logging in, see below for help.

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How can I reactivate an old account?

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