Does Pepperstone offer negative balance protection?
Negative balance protection
We have an automated stop-out policy designed to minimise your losses and to take action before the market moves further against your open contracts. The level at which our automated stop-out occurs depends on the platform you're using.
For MT4/5 accounts, the automated stop-out system will begin to close out trades when account equity falls below 20% of the margin requirements (ie. margin level falls below 20%). For cTrader accounts, the automated stop-out system will begin to close out trades when account equity falls below 50% of the margin requirements (ie. margin level falls below 50%.
But in a fast-moving market, this stop-out may occur after the account has already incurred a negative balance. If your account incurs a negative balance, we’ll clear it, returning the balance to zero as soon as possible. Thereby providing negative balance protection. If for whatever reason you notice this isn’t the case, email firstname.lastname@example.org to request a trade investigation. Make sure you include your account number and details of the trades which were last closed in your email.