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The material provided here has not been prepared in accordance with legal requirements designed to promote the independence of investment research and as such is considered to be a marketing communication. Whilst it is not subject to any prohibition on dealing ahead of the dissemination of investment research we will not seek to take any advantage before providing it to our clients.Pepperstone doesn’t represent that the material provided here is accurate, current or complete, and therefore shouldn’t be relied upon as such. The information, whether from a third party or not, isn’t to be considered as a recommendation; or an offer to buy or sell; or the solicitation of an offer to buy or sell any security, financial product or instrument; or to participate in any particular trading strategy. It does not take into account readers’ financial situation or investment objectives. We advise any readers of this content to seek their own advice. Without the approval of Pepperstone, reproduction or redistribution of this information isn’t permitted.

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Get in touch via email, phone or live chat below.

Get in touch (Support)

Have a trade that you're not happy with? Feel free to create a trade investigation and our Support team can investigate your enquiry. To create a trade investigation, please email support@pepperstone.com with your account number, trade order numbers, and details of the trades. Alternatively, <a href="https://eu-assets.contentstack.com/v3/assets/bltaec35894448c7261/blt4610f109a1775850/5e80359f4c08d963b4f4bedb/Pepperstone-trade-investigation-form.pdf" target="_blank" rel="noreferrer noopener">fill out this form</a> and send this directly to support@pepperstone.com.

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National Client Identifier

Please email support@pepperstone.com with your account number, trade order numbers, and details of the trades.

How can I request a trade investigation

Find out how to reset your password, choose an account type or set your preferences.

To reset your trading account password, log into your secure client area. Click on the pen symbol located to the right of your trading account number and select Change Trading Account Password. Here you'll be able to create a new password.
Your new password must contain:
<ul><li>One capital letter</li><li>One number</li><li>One of these special characters: !$%&_-@</li><li>At least 8 characters</li></ul>
We'll then send you an email asking you to confirm this change.&nbsp;<img data-image="i7qw1w7xyz17" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt193b6ab7374f614f/60503e894abb774d1462611f/change-trading-account-password-1.png" data-sys-asset-uid="blt193b6ab7374f614f" alt="change-trading-account-password-1.png">

<img data-image="7irk7xh64ipw" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt2d7916f1d8887221/5e4c6f14704e664e99227534/change-trading-account-password-2.png" data-sys-asset-uid="blt2d7916f1d8887221" alt="change-trading-account-password-2.png">

In your secure client area, click on the pen symbol located to the right of your trading account number and select 'Change Trading Account Password'.

How can I reset my trading account password

All you need to do is go to the Account section in your secure client area, click on the pen symbol above the account and enter the new name under the Change Nickname tab.
It's not possible to change the trading account name which is displayed on the MT4/5 platforms, as this is for administrative purposes only.
<img data-image="j458rcsbaefq" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blta2f33954f1cd8d37/60518119b359fc76c9aaa364/change-trading-account-password-1.png" data-sys-asset-uid="blta2f33954f1cd8d37" alt="change-trading-account-password-1.png">
 

<img data-image="2ub55dl36ji5" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/bltfda10c117b704fd4/5e4c6f93f4883f446d4bbcc5/change-nickname.png" data-sys-asset-uid="bltfda10c117b704fd4" alt="change-nickname.png">

Log in to your secure client area and enter the new name under the 'Change Nickname' tab.

How do I update the nickname on my trading account

Simply log in to your secure client area and select the Demo tab in the Account section. Click on the blue plus symbol (+) to add a new demo account and choose your preferences. <img data-image="15u0zs4oscf3" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt084b5c88ea178698/60503ffecc4d7f051c9e0d70/open-additional-demo-account-1.png" data-sys-asset-uid="blt084b5c88ea178698" alt="open-additional-demo-account-1.png">


<img data-image="rwpnudeqx3an" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt88eaa47779e2183e/605040107c7fcd4bbf4574c6/open-additional-demo-account-2.png" data-sys-asset-uid="blt88eaa47779e2183e" alt="open-additional-demo-account-2.png">
We'll send you an email to confirm the new account details.

Log in to your secure client area, select the 'Demo' tab in the Account section and click on the blue plus symbol.

How do I open another demo account

Simply log in to your <a href="https://secure.pepperstone.com/?locale=en">secure client area</a> and select the Live tab in the Account section. Click on the blue plus symbol (+) to add a new account and choose your preferences.<img data-image="jmiuf3qqf3e5" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/bltd884ebc477e5f48c/605024eefd4f1e063f9a4fda/open-additional-live-account-1.png" data-sys-asset-uid="bltd884ebc477e5f48c" alt="open-additional-live-account-1.png">


<img data-image="rvoub1denj01" src="https://eu-images.contentstack.com/v3/assets/bltaec35894448c7261/blt9259e090bc3e422b/6050250b93c2e70db75f82f3/open-additional-live-account-2.png" data-sys-asset-uid="blt9259e090bc3e422b" alt="open-additional-live-account-2.png">
We'll send you an email to confirm the new account details.

Log in to your secure client area, select the 'Live tab' in the Account section and click on the blue plus symbol.

How do I open another live account

Unfortunately, once your trading account has been created we can't change its currency. However, in your <a href="https://secure.pepperstone.com/?locale=en">secure client area</a>, you have the option to open an additional live trading account in your preferred currency.

Unfortunately, once your trading account has been created we can't change its currency.

Can I change my account currency

If you're having trouble logging in to your MT4/5 platform and receiving one of the following error messages: Invalid Account, Authorization Failed, or No Connection, review these tips and known login issues:
<ol><li>Your account details (account number and server) are incorrect</li><li>Your password is incorrect</li><li>The incorrect server has been selected (each account has its own server and no other server can be used to access the account)</li><li>The account is archived</li><li>Your platform isn't connected to the internet or you have a weak internet connection</li><li>Your demo account has expired</li><li>You need to reset your password</li></ol>
If none of the above helps to solve the problem, email <a href="mailto:support.ae@pepperstone.com">support.ae@pepperstone.com</a> with details of the issue and our team will be happy to assist.

If you're having trouble logging in to your MT4/5 platform see below for help.

Having trouble logging in

Managing my account

How can I request a trade investigation?

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