It's been more than 5 business days, why haven’t I received my funds yet?

In some cases, it can take longer than 5 business days for your funds to reach your account. This could be for a number of reasons, including the following: your payment provider rejected the funds, incorrect account details were entered, the beneficiary bank or the intermediary/correspondent bank could be causing delays because of their regulatory processes.

If it’s been more than 5 business days since the withdrawal was processed and your bank has not been able to locate the funds, please email [email protected] and we can provide you with a receipt for the withdrawal.

If you present this receipt to your bank, they'll be able to either locate your funds for you or explain why they couldn't accept them.