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Help and support

Popular FAQs

How do I add funds into my trading account?

How do I withdraw funds?

What payment options do I have when funding/withdrawing into my trading account?

Having trouble logging in?

Can I change my account type?

How can I reactivate an old account?

Funding and withdrawals

Where can I see withdrawal status?

How do I transfer funds between my accounts?

Where can I see if my deposit was successful?

How do I withdraw funds?

How do I cancel my withdrawal?

How do I add funds into my trading account?

New to trading

What is a pip?

What is leverage and margin?

What can cause my positions to close automatically?

Does Pepperstone offer Stop Loss and Take Profit orders?

Why can't I close my position?

Does Pepperstone offer Stop and Limit Orders?

Opening an account

What is the difference between a Standard Account and a Razor account?

Are there any account keeping or inactivity fees?

Where can I find my account number and server?

How do I download the trading platforms?

Does Pepperstone offer MAM/PAMMs?

What commissions do I pay on trades?

Managing my account

Where can I find my account number and server?

How do I download the trading platforms?

What commissions do I pay on trades?

How do I open another demo account?

Can I change my account currency?

How do I update the nickname on my trading account?

How do I open another live account?

How can I reset my trading account password?

Having trouble logging in?

Platforms and tools

I can't find a currency pair, how do I enable it on my platform?

How do I login to MT4/5 on a PC/Mac?

How can I access Pepperstone Smart Trader tools?

How do I retrieve my journal logs?

I can't find a currency pair, how do I enable it on my platform?

How can I calculate pip value, margin requirement and profit on my trades?

How do I login to my cTrader account?

Understanding trading conditions

Does Pepperstone hedge positions?

How does Pepperstone handle dividends and corporate actions?

Why are some stocks long only?

Does Pepperstone offer negative balance protection?

Do Stop Loss or Take Profit orders guarantee the exit price for my trade?

TradingView

How do I connect my TradingView account to my Pepperstone account?

I have completed the TradingView Setup process with Pepperstone, how do I connect to it when in TradingView?

How do I disconnect my Pepperstone account in TradingView?

Is there any additional fee for trading on TradingView?

I need help with a query relating to TradingView where should I go?

I cannot find Pepperstone on TradingView, what should I do?

Pepperstone Webtrader

Creating a demo account (Webtrader)

Partially closing a position (Webtrader)

Opening a Pepperstone account (Webtrader)

Creating a live account (Webtrader)

Switching between accounts (Webtrader)

Searching for an instrument (Webtrader)

Pepperstone Trading App

Displaying an instrument (mobile)

Placing a trade (mobile)

Logging in to your mobile app

Funding a trading account (mobile)

Creating a live/demo mobile app account

Withdrawing funds from a trading account (mobile)