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Help and support
Popular FAQs
How do I add funds into my trading account?
How do I withdraw funds?
What payment options do I have when funding/withdrawing into my trading account?
Having trouble logging in?
Can I change my account type?
How can I reactivate an old account?
Funding and withdrawals
Where can I see withdrawal status?
How do I transfer funds between my accounts?
Where can I see if my deposit was successful?
New to trading
What is a pip?
What is leverage and margin?
What can cause my positions to close automatically?
Managing my account
Where can I find my account number and server?
How do I download the trading platforms?
What commissions do I pay on trades?
New to trading
What is a pip?
What is leverage and margin?
What can cause my positions to close automatically?
Platforms and tools
Logging into the Autochartist mobile app using a QR code
I can't find a currency pair, how do I enable it on my platform?
How do I login to MT4/5 on a PC/Mac?
Understanding trading conditions
Does Pepperstone hedge positions?
How does Pepperstone handle dividends and corporate actions?
Why are some stocks long only?
TradingView
How do I connect my TradingView account to my Pepperstone account?
I have completed the TradingView Setup process with Pepperstone, how do I connect to it when in TradingView?
We're here to help
Pepperstone's Customer Support is available 24 hours on weekdays and 18 hours on weekends.
Our advisors are only an email, call or message away from assisting you on your trading journey.
Local call: 1300 033 375 | International: +61 3 9020 0155
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